Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Free Shipping on Orders $75+

Free Standard Shipping offer is valid on orders $75 or more placed online at sweet-signature.com for U.S. or Canada Standard Shipping. Canadian shipments are still subject to the International Processing fee which includes all taxes, duties and related administrative expenses. No promo code required to redeem free shipping, just select Standard Shipping during checkout. If an expedited shipping method is chosen, Second Day Delivery or Overnight Delivery, the stated shipping and handling fees will apply. If you return a portion of your online purchase, shipping charges will be assessed for the return shipping costs. Sales tax not included in total minimum purchase requirement calculation. Not valid on previous purchases. Not valid on Marketplace items. Offer is subject to change without notice.

How do I create an account?

Click on MY Account and enter your email, you will be automatically log in go to Account details and change your pass word, you will also be sent email to allow you to change your password!

How do I change my shipping address?

How do I track the status of my order?

You will be sent tracking number to your email just click on link for update on your package!

Will you keep my credit card information on file?

Your security is our priority. We do not store your credit card information on our servers. We utilize industry-standard encryption protocols to ensure your payment details are securely transmitted to our payment processors for each transaction. Your privacy and security are important to us, and we take every measure to safeguard your personal information. If you have any concerns or questions regarding payment security, please feel free to contact our customer support team for assistance.

Do you charge sales tax?

Yes, sales tax may be applied to your order depending on your location and local tax regulations. The amount of sales tax charged will be calculated during checkout and displayed before you confirm your purchase. Please note that tax rates may vary based on the shipping destination and the type of items being purchased. If you have any further questions regarding sales tax, feel free to contact our customer support team for assistance.

Will my items come in one package?

Yes, typically, your items will be shipped together in one package. However, in certain cases where items are sourced from different locations or warehouses, they may arrive separately. Rest assured, we aim to streamline delivery to ensure your items reach you as efficiently as possible. If you have any specific concerns regarding your order, please don’t hesitate to reach out to our customer support team for assistance.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Our returns policy is tailored to guarantee your contentment with every purchase. Should you find yourself less than satisfied with your order, eligible items can be returned within [10] days of delivery for exchange or store credit. Please note that all clearance items are final and nonrefundable, and they are not eligible for the 10-day grace period. Items must be in their original condition, with tags attached, and accompanied by proof of purchase.

Additionally, please be aware that shipping and handing costs are not refundable, except in cases of damage or receiving the wrong item. Should you require any assistance or have inquiries regarding a return, our dedicated customer support team is at your service.

I received the wrong item

We regret any inconvenience caused by receiving the incorrect item. Your satisfaction is paramount, and we are dedicated to swiftly resolving this matter. Kindly reach out to our customer support team with your order information and details of the item received in error. Upon receipt of the incorrect item, we will promptly dispatch the correct item to you. Additionally, we will credit your account for the return postage costs incurred. Your understanding and patience during this process are greatly appreciated as we endeavor to rectify this situation for you.

My order arrived damaged

We’re sorry to hear that your order arrived damaged. Your satisfaction is important to us, and we’re here to help resolve this issue. Please reach out to our customer support team with your order details and photos of the damaged items within [10] days of delivery. We’ll work quickly to assess the situation and provide you with options, which may include a replacement, refund, or other resolution depending on the circumstances. We appreciate your understanding and cooperation as we strive to make things right for you.

Where should I mail my authorized return?

To ensure a smooth return process, please mail your authorized return to the following address:

[Sweet-Signature] [Return Department] [768 E Elizabeth St ] [Fresno , Ca, 93728 ] [USA ]

Please make sure to include any necessary documentation, such as your return authorization number or proof of purchase, with your return package. If you have any questions or need further assistance, feel free to contact our customer support team for guidance. We’re here to help make your return experience as hassle-free as possible.

How do I receive customer support?

receiving customer support is easy and convenient. You can reach our dedicated support team through various channels:

email at [mysweetsignture@gmail.com] with your inquiry, and we’ll respond to you as soon as possible.
Contact Form: Fill out the contact form on our website with your query, and we’ll get back to you promptly.

Our goal is to provide you with timely and helpful assistance to ensure your satisfaction with our products and services. Don’t hesitate to reach out if you have any questions, concerns, or feedback—we’re here to help!

What do I do if I entered an incorrect shipping address?

If you’ve accidentally entered an incorrect shipping address, please contact our customer support team as soon as possible. While we cannot guarantee that we can change the address once the order has been processed, we’ll do our best to assist you. If the order has not yet been shipped, we may be able to update the address for you. However, if the order has already been shipped, we’ll work with you to find the best solution possible, which may include attempting to reroute the package or arranging for a replacement order. Your satisfaction is important to us, and we’re here to help resolve any issues that may arise. Please reach out to us promptly so we can assist you further.

Can I change or cancel an order after I've submitted it?

We understand that sometimes plans change. If you need to modify or cancel your order after it has been submitted, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed and shipped, changes or cancellations may not be possible. However, we’re committed to providing excellent service, and we’ll work with you to find the best solution available. Your satisfaction is our priority, and we’re here to assist you every step of the way. Please don’t hesitate to reach out to us with any questions or concerns you may have.

Can I pre-order an item that is sold out?

Yes, you can pre-order an item that is currently sold out. Pre-ordering allows you to reserve the item before it becomes available again. Simply navigate to the product page of the sold-out item and follow the instructions to place your pre-order. Please note that the estimated availability date will be displayed on the product page, indicating when the item is expected to be back in stock and shipped to you. We appreciate your patience and understanding as we work to restock popular items, and we’re excited to fulfill your order as soon as possible. If you have any further questions about pre-ordering, please don’t hesitate to contact our customer support team for assistance.

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